Who we are

Autism Behavior Solution is an autism consultancy dedicated to safeguarding the privacy of our website visitors, customers, and individuals who share their contact information while booking discovery calls.

If you have any inquiries or concerns regarding our privacy policy, we kindly invite you to reach out to us through our 'Contact Us' page. Any updates to this policy will be promptly reflected on our website.

​Personal Data

Personal data is exclusively gathered from individuals who schedule discovery calls or engage with Autism Behavior Solution as clients. This information is collected during phone conversations or through forms transmitted via the Squarespace platform. The following provides an in-depth overview of how information is gathered and its intended purpose:

​Discovery Call Sign Up – Your data will be utilized to establish a record in our customer relationship management system. The method or platform used for this process may undergo changes.

​Contact Form – A contact form is available on the booking page. The information gathered via this form is exclusively intended for the purpose of responding to your inquiry. In the event that you decide to proceed with booking a Discovery Call or further engagement with us, a comprehensive file will be created, containing your essential information and that of your child. This data is collected with your full knowledge, with most details provided directly by you as the client.

Payments

When you acquire a program through Autism Behavior Solution, your payment will be securely processed via a third-party service of your preference. We offer the flexibility of Major Credit Cards or INTERAC e-Transfer, initiated directly from your financial institution. Please be assured that we do not gather or retain any of your card details or login information for these external platforms. At no point do we collect payment data or store credit card information.

Refunds

Refunds (e.g. for change of mind) requested within 72 hours of purchase will be honored if no services have yet been rendered at that time. Refunds are issued via the original method of payment. A $50 processing fee is deducted prior to the refund being issued. Once services have begun, there will be no refunds issued.

Consultation Time

Kindly allow a grace period of 24 hours from the date of your package purchase to your first appointment. This time frame ensures that we have ample opportunity to thoroughly assess your requirements, enabling us to deliver optimal and tailored solutions during your initial session.

In the initial consultation, we will ascertain the optimal frequency for scheduled meetings, tailoring it to your needs. This involves determining whether weekly or bi-weekly sessions etc would be most beneficial.

Your Personal Information

Your personal information is exclusively utilized in the following contexts:

Our engagement to ensure that we have a comprehensive understanding of your family's needs, thereby facilitating the creation of a tailored and effective program for your child(ren).

Sending follow-up or expressions of gratitude.

Soliciting and gathering feedback about our services, website, and promotions.

​Please rest assured that your personal information will never be disclosed, leased, or sold to any third parties.

Personal Information (Financial and Other Sensitive Information)

At no point should you provide sensitive personal information through our website. This encompasses, but is not restricted to, details such as your credit card or banking information, your social security number, and any other data regarded as personal and confidential. If you choose to provide us with such information, it will be governed by the terms outlined in this Privacy Policy.

Your Child’s Information

Information pertaining to your child will be solely employed to facilitate our collaboration and may be referred to in the event of subsequent inquiries. Rest assured, your child's information will never be disclosed, leased, or sold to any third parties.

Client Questionnaires

As part of our intake form/questionnaire, we will request essential details such as your name, your child's name, and your contact information, including phone number, email address, and mailing address. This information is vital for establishing and maintaining contact as part of our mutual agreement. It's worth noting that these forms are facilitated through a third-party customer relationship management system, Sqaurespace, and rest assured, none of the provided information will be disseminated to third parties.

Online Meetings

Autism Behavior Solution conducts all consultations via Zoom. It's important to note that these calls are not recorded by default; however, we can accommodate recording requests if you wish.

In the event that we organize online classes or meetings in the future, please be aware that registration will be necessary for participation. You will be required to provide your name and email address to complete the registration process.

External Links

While our website may feature links to other sites, it is imperative to note that Autism Behavior Solution is not accountable for their privacy practices, nor are we affiliated with the content on those external sites. These links are provided to assist in locating recommended items. We strongly encourage you to conduct your own research and exercise due diligence. Should you choose to follow a link and exit our website, the responsibility for acquainting yourself with that site's privacy policies rests solely with you, the user.

Analytics

Our website employs Google Analytics for analytical purposes. It is important to note that Google Analytics does not identify individual users or link your IP address with any other data within the analytics provider's records. The data we utilize from analytics reports is instrumental in enhancing the user experience, and we refrain from collecting any information beyond what you explicitly provide within the discovery or questionnaires.

Rest assured, we do not gather personal information such as your IP address. If you wish to opt out of analytics tracking, you can achieve this by installing Google's opt-out browser add-on, which can be accessed here: https://support.google.com/analytics/answer/181881?hl=en.

Cookies

When you complete any form on our site, your information will be stored through cookies. These cookies serve the purpose of enhancing your convenience, eliminating the need to re-enter your details when submitting another inquiry. The duration of cookie retention is contingent on your browser settings and may also be influenced by manual adjustments if you choose to do so..

Advertising

We may engage third-party advertising companies to deliver content and advertisements once you have interacted with our website. These entities may employ cookies or pixels to re-target advertising to you across digital advertising platforms and social networks.

It's crucial to emphasize that your personal information will not be utilized in our content remarketing efforts. However, if you wish to opt out, there are simple steps you can take. You can achieve this by regularly clearing your browser's cache of cookies or by directly visiting the advertising source and following their provided opt-out instructions.

Google Remarketing Opt-out

Settings > Ad Settings > Select where you want changes to apply > Follow the steps > Turn off Ad Personalization

Spam

You can trust that we will not inundate you with unsolicited messages. Our email communications are exclusively sent to users who have expressly indicated their desire to receive relevant information from us.

Results

This does not constitute therapy; rather, these are practical recommendations for parents to incorporate. While we provide guidance, it's important to note that results cannot be guaranteed. We do not provide a diagnosis, nor do we require one to work with you.

Responsibility

It is the responsibility of the client to contact the consultant to arrange phone calls and virtual meetings.

Changes to Privacy Policy

Autism Behavior Solution reserves the right to update this privacy policy as needed. We recommend that you periodically review the policy to ensure that you remain informed about the protective measures we have in place for your information. Your acknowledgment and agreement signify your responsibility to periodically review this privacy policy and stay informed about any changes or updates.

Legal Disclaimer

We may divulge personal information when compelled by law or when acting in good faith, believing such actions are imperative to adhere to legal mandates or comply with a legal process served on our website.

Contact Information

If you have any further questions or comments regarding our website or privacy policy, please contact us.